Return policy

Natureza — Return & Refund Policy

Last updated: 08/22/26

At Natureza, we're dedicated to delivering exceptional products and customer service. We understand the importance of satisfaction with your purchase and offer a 45-day guarantee for your peace of mind. If you're not completely happy with your purchase, please reach out to us at get Natureza@gmail.com.

Order Cancellations

Order cancellations and modifications are permitted within 6 hours of purchase. However, as we process orders quickly to ensure efficient delivery, this 6-hour window is not guaranteed. Once an order has been processed, it is no longer possible to cancel or modify it.

Returns and Refunds

We accept returns of unused items in their original packaging within 45 days of delivery.
For hygiene reasons related to sweat, if the item has been worn, we are unable to accept the return.

For eligible returns, and for hygiene reasons, we offer store credit instead of cash refunds. This credit can be used for future purchases on our site.

  • Return shipping costs are the responsibility of the customer — we do not provide prepaid return labels.
  • Original shipping fees are non-refundable.
  • Items sent back without first requesting a return will not be accepted.
  • Custom, personalized, bulk orders, and gift cards are not eligible for returns.

To initiate a return, contact us at get Natureza@gmail.com within 45 days of delivery, including your order number and the reason for the return.

Refunds (or store credit) are processed within 14 business days of confirmation. If you haven't received it after this period, please contact your financial institution.

We do not issue refunds or credit for items that have been used, worn, or damaged through normal wear or misuse. We also cannot refund orders with issues caused by factors within your control, such as incorrect shipping details.

All refunds are processed in the original currency of purchase. Customers are responsible for any fees related to currency conversion or exchange rates.

Damaged Items

We package our products carefully to avoid damage during shipping. If your item arrives damaged, let us know within 48 hours of delivery. Email get Natureza@gmail.com with a clear photo of the damage so we can assess eligibility for a free replacement. We do not replace or refund items damaged through normal use or misuse.

Shipping and Delivery

While we aim for prompt delivery, we can't be held responsible for delays outside our control, including those caused by couriers, customs, or other shipping issues. For delivery problems, please contact the courier directly. We are not liable for lost, stolen, or delayed packages — see our [Shipping Policy] for more detail.

Fraud Prevention

To prevent fraud, we verify billing and shipping addresses and monitor transactions for unusual activity. We may request additional information to confirm the legitimacy of a transaction. If fraud is suspected, we reserve the right to cancel the transaction and notify the customer.

Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. It's the customer's responsibility to review the latest version before making a purchase. By purchasing from Natureza, you agree to this Return & Refund Policy.

Colour Disclaimer

Actual product colour may vary from the images shown. Every monitor or mobile display has a different capability to display colours, and every individual may perceive colours differently. Lighting conditions at the time a photo was taken can also affect how a colour appears.

Natureza cannot guarantee that the colour you see on your screen accurately reflects the true colour of the product. If you'd like more photos or details before ordering, contact our team — we're happy to help.

 

Contact

Our team is available Mon–Fri, 9:00am–6:00p
Email: getNatureza@gmail.com
Natureza (legal entity: 4FANS LLC) 500 4th St NW STE 102 #2869, Albuquerque, NM 87102