Return policy
Refund & Return Policy
90-Day Money-Back Guarantee
We stand behind Natureza. If you're not satisfied with your purchase, you may request a refund within 90 days of your original purchase date, subject to the conditions below.
Eligibility Requirements
To qualify for a refund under this guarantee:
- The product must be unopened and in its original, unused condition. Opened, used, or partially used products are not eligible for a refund under this policy.
- Your request must be submitted within 90 days of the original purchase date.
- Proof of purchase (order number or receipt) is required.
Return Shipping
Return shipping costs are the responsibility of the customer. Natureza does not provide prepaid return labels, and shipping costs are non-refundable.
Refund Method
Approved refunds under this guarantee are issued as store credit to be used on a future purchase at Natureza. Store credit does not expire and can be used toward any product on our site. We do not issue refunds to the original payment method under this guarantee.
How to Request a Refund
- Contact our customer support team at contact@4-fans.fr within 90 days of your purchase date.
- Include your order number and reason for the return.
- Once approved, ship the unopened product back to the address provided by our team, at your own expense.
- Once we receive and inspect the returned item, your store credit will be issued within 30 business days.
Non-Returnable Situations
We reserve the right to deny a refund request if the returned product shows signs of use, damage not caused by shipping, or does not meet the eligibility requirements above.
Questions
If you have any questions about this policy, please contact us at contact@4-fans.fr before making a purchase or initiating a return.