Shipping policy
Relivia — Shipping Policy
Last updated: 08/22/26
1. Shipping
Our products are shipped from our warehouses in the United States and Hong Kong. The shipping warehouse depends on stock availability of the model you've purchased — it's possible your order ships from a warehouse in another country if the model ordered was only available there at the time of ordering. Logistics are automated via Shopify to ensure fast and efficient order processing, and we carry out regular stock checks to maintain product quality.
2. Order Processing Time
Orders are processed within 48 hours of purchase. During sales periods or high-demand periods, processing time may be slightly extended. Your estimated shipping time will be confirmed at checkout.
3. Delivery Times
Delivery takes between 5 and 10 business days, depending on your location, excluding weekends, public holidays, and unforeseen carrier delays. Delivery times are approximate and may vary based on your location and local postal practices.
| Country / Region | Estimated Delivery Time (Business Days) |
|---|---|
| United States (USA) | 5–10 business days |
| Canada | 5–10 business days |
| Australia | 5–10 business days |
| New Zealand | 5–10 business days |
| Other authorized territories | 7–15 business days |
These timelines are indicative and may vary depending on local delivery conditions and carrier availability. Relivia ships to select territories outside the European Union. Orders destined for countries within the European Union will be automatically refused. Please refer to our Terms of Service for the full list of sales restrictions.
4. Duties & Customs
We cover all customs duties and import fees on your behalf for every destination we ship to. You will not be charged any additional fees upon delivery — your purchase price is fully all-inclusive. Relivia ships on a DDP (Delivered Duty Paid) basis.
5. Shipping Fees
Shipping fees apply to all orders and are calculated based on your location and the size of your order. The applicable shipping cost will be displayed at checkout before you complete your purchase.
6. Order Tracking
You'll receive an email with your tracking number once your order has been processed and shipped. Tracking information updates within 24 to 48 hours of shipment and is available anytime on our Track Your Order page. You'll also receive automatic email updates throughout the delivery process — check your junk mail folder if you don't see your tracking email.
If your tracking shows no information after 48 hours, please allow an additional 1–2 business days for the carrier system to update. If there's still no update after 5 business days, contact us at hello@get-relivia.com
7. Lost Packages
In the rare event your package is lost in transit, we will reship your order at no additional cost to you. Contact us at hello@get-relivia.com and we'll resolve it promptly. We reserve the right to request confirmation from the carrier before processing a reship.
8. Incorrect Address
We are not responsible for orders shipped to an address entered incorrectly at checkout. Please make sure your delivery address is accurate and complete before placing your order. If you notice an error, contact us within 24 hours of placing your order at hello@get-relivia.com and we'll do our best to correct it before shipment.
If a package is returned to us due to an address error on the customer's part, we'll issue a full refund once it's received back at our warehouse. We are not liable for any additional shipping costs incurred due to an incorrect address.
9. Order Cancellation
You may cancel your order within 6 hours of placing it by contacting us at hello@get-relivia.com with the subject line "CANCELLATION." Once an order has been processed and handed to the carrier, cancellation is no longer possible and our standard [Refund Policy] applies.
10. Delays & Force Majeure
Relivia is not liable for shipping delays caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, customs delays, or carrier disruptions. In such cases, we'll make every reasonable effort to keep you informed and minimize inconvenience.
11. Contact
For any shipping-related questions, reach our customer support team at:
North Alpine Customer Support Email: hello@get-relivia.com Hours: Mon–Fri, 9:00am–6:00pm
Legal entity: 4FANS LLC [500 4th St NW STE 102 #2869, Albuquerque, NM 87102